News and Updates



Notice for Existing Customers: Update to our Customer Agreement

As per Clause 10 of our Customer Agreement, Devon County Council may review and make amendments to our Agreement as required, with written notice. We are notifying all existing customers of the following revisions:

  • We are making changes to our handling fees in accordance with clause 3.3 of our Customer Agreement. The new fees will be effective from 1st April 2024. Further information is provided below.
  • Our address is changing effective 4th March 2024. All written communication should now be directed to: Safer Recruitment Services, County Hall, Topsham Road, Exeter, Devon, EX2 4QD.


If you have any questions or would like further information on any of these changes, please contact us at or 01392 383266 (Option 2).


Changes to fees

Devon County Council's Safer Recruitment Service are committed to delivering high quality support and DBS processing that our customers can trust. Recruiting safely is crucial to protecting your service users and communities, so we have endeavoured to keep our costs fixed since our last price adjustment in 2018.


However, due to continued rises in inflation and increased operational costs over the years, revision of our pricing is now critical.


Please be informed that effective 1st April 2024, our handling fee for processing Enhanced and Standard DBS checks through our online application service will be increasing to £10 + VAT at standard rate (previously £8.25 + VAT at standard rate). Handling fees remain applicable to all Enhanced and Standard checks, inclusive of volunteers.


This decision was not taken lightly and the increase is reflective of inflation and overhead costs. Our new fee remains highly competitive whilst allowing us to continue delivering our expert service, advice, and support to our customers.


The cost of checks charged by the Disclosure and Barring Service remain unchanged as below:

Basic and Standard DBS

£18 per check

Enhanced DBS

£38 per check

DBS Adult First check

£6 per check

Volunteer checks (in accordance with DBS criteria)

Free of charge


At this time, our charges remain unchanged for the following additional services:

External ID Validation (Route 2)

£10 + VAT

DBS Adult First check

£5 + VAT

Registration of new customers

Free of charge

Additional account access for existing customers

Free of charge

Advice, support and guidance around all aspects of safe recruitment

Free of charge


We understand that price changes can be challenging, but we assure you that this adjustment is essential to maintain the quality and range of our services.


We deeply appreciate your continued trust and support in Devon County Council's Safer Recruitment Service.


If you have any questions or concerns regarding this update, please feel free to contact us. Our team is always here to support you.


Thank you for your understanding and continued partne